Claims Assistant

The Texas Municipal League Intergovernmental Risk Pool, a public entity risk pool providing property, liability, and workers’ compensation coverages to more than 2,800 local governments in Texas, is seeking a Claims Assistant working in our Liability/Property Claims Department out of our main office located in Austin, Texas.

This position performs administrative and customer service duties related to the processing of member claims.

Principal Duties Include:

  • Answers telephone calls; gathers preliminary claims information; routes to appropriate adjusters.
  • Reviews faxes and makes calls to obtain additional information as needed to complete claim entry.
  • Opens, scans, and attaches email and faxes to appropriate files.
  • Receives and signs for packages; routes checks to accounting personnel.
  • Scans, separates, and attaches correspondence to appropriate files.
  • Generates correspondence as requested.
  • Prepares and processes outgoing mail and other shipments, including certified mail.
  • Processes independent adjuster invoices.
  • Processes new and existing EEOC and lawsuit claims.
  • Faxes or emails new claim assignments to independent adjusters.
  • Aids department personnel in the resolution of equipment and software problems.
  • Maintains office supply inventory.
  • Performs related duties.

Required Skills and Knowledge:

  • Knowledge of customer service principles and practices.
  • Knowledge of departmental policies and procedures.
  • Knowledge of modern office principles and practices.
  • Knowledge of computers and job-related software programs.
  • Knowledge of coverage for each member
  • Skill in the maintenance of files and records.
  • Skill in the use of office equipment.

Education and Experience:

Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.

Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Starting annual salary is dependent upon qualifications. Position carries a complete benefits package, including Medical, Dental, & Vision Insurance; participation in the Texas Municipal Retirement System and a 457 Deferred Compensation with a Roth option.

If interested, please send a cover letter, and resume to:

Claims Assistant-Liability/Property
Texas Municipal League Intergovernmental Risk Pool
1821 Rutherford Lane, First Floor
Austin, TX 78754

(512) 491-3330 FAX or email your resume to


Partnering with Texas Local Governments Since 1974

Contact Us
(800) 537-6655
PO Box 149194
Austin, Texas 78714

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