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Hurricane Harvey – Claims Assistance

TML Risk Pool Members,

We wanted to make you aware of services and assistance the Risk Pool can offer in the event you suffer damage in the wake of this storm. We hope any impact to your community will be minimal, but want to assure you that Risk Pool staff is ready to assist before and after the storm.

In the event of a loss, please contact us as soon as you are able at or the Pool’s emergency number after hours at (512) 834-7900 (select “2” when prompted to contact the property claims department directly). The Pool’s office will be staffed over the weekend to provide immediate assistance.

Please take pictures or video of damaged structures and preserve anything that might assist in adjusting the claim. It is also appropriate to make emergency repairs and take steps to prevent further damage, as your coverage supports these emergency and mitigating repairs.

Also attached is a link to assist your staff with drafting emergency orders and ordinances. As always, attorneys at both the Risk Pool and TML are available to assist. Please feel free to contact Susie Green (800) 537-6655 with the Risk Pool or Scott Houston (512) 231-7400 at TML if you have any questions.

Sample emergency ordinances and orders.

If you have any questions or concerns, do not hesitate to contact us during regular office hours at (800) 537-6655, or at the emergency number shown above at any time.

Best regards on behalf of your Risk Pool staff and Board of Trustees,

Jeff Thompson
Executive Director

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Texas Municipal League Intergovernmental Risk Pool
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PO Box 149194
Austin, Texas 78714
(512) 491-2300 or (800) 537-6655